Hacked, down, full of errors, or left behind by the last developer. The first step is getting you back online, starting at $290.
Your site was fine yesterday. Today it's showing an error, sending visitors somewhere strange, or Google is warning people away from it. Or the person who built it stopped answering, and nobody has the logins.
Meanwhile customers are looking for you and finding a broken page. Every day it stays that way costs you calls.
You don't need a lecture about updates. You need it working again, and to know what happened.
The first job is getting your site up and showing customers the right thing again, whether that means a repair or a restore from backup.
Malware removed, old plugins and passwords dealt with, and the obvious ways back in closed.
In everyday words: what went wrong, what was fixed, and anything you should know about.
No pressure. If you want it watched from here on, a Care plan covers updates, backups and monitoring.
Send the web address, what you're seeing, and whatever logins you have. It's fine if you don't have many.
Repair or restore, clean-up and the obvious security holes closed. You hear from me before anything goes past the first step.
A short written summary of what happened and what was done, plus options if you want it looked after.
That covers finding the problem, getting the site back online, clean-up or a restore from backup, and the written note. Anything bigger gets a quote before I go further. Prices are plus HST.
Want it looked after from here on? Care Priority at $240/mo includes hacked or broken site cleanup.
Yes. Most rescue jobs are sites someone else built. WordPress, Shopify and most hosted builders are all fine.
That's common. Send what you have, like the web address and who you pay for hosting and the domain. Getting access back is often part of the job.
Rescue jobs go to the front of the line. If your site is down right now, call me at 613-480-6630.
You'll hear about it before I go further. Anything past the first step gets a written quote, and nothing extra happens without your yes.
Keep the site updated, backed up and watched. Every Care plan does that, and Care Priority includes hacked or broken site cleanup.
Send the web address and what you're seeing. If it's down right now, call.